Cookie Policy

To make our services work properly, we may place small data files on your device. This is a common practice of almost all major and professional websites.

When we use “Nookal”, “us”, “we”, or “our” within this policy, we are referring to Nookal Pty Ltd which controls the information collected when you use our Services.

Nookal offers web, desktop and mobile services which help you store, manage and process data, and also communicate and collaborate with other people. We also own and operate related services, such as customer support or training, social media or forums. Within this policy, we refer to all these services combined as “Services”.

This policy is intended to inform you about our use of cookies and similar tracking technologies when you use our Services, and how you can control them.

This policy is subject to change in the future – any changes will be made to this page, and where appropriate, you will be notified by email.

This policy was last updated on the 26th of February 2024.

What are Cookies and Tracking Technologies

A cookie is a small data file that is placed on your device when you use one of our Services. It enables us to remember your actions and preferences (such as login, display settings, and language) over a period of time, so that we can improve your experience with us.

Some cookies are persistent and will remain on your device for an extended period of time, while others expire when you close your browser. More information is available in Wikipedia’s HTTP Cookie article.

We also use other tracking technologies such as:

Local and session storage – similar to cookies, but allows us to store larger data and differentiate data between browser tabs. More information is available in Wikipedia’s Web Storage (Local and Session Storage) article.
Web beacons – allows us to recognise when you have visited one of our Services or opened an email we have sent you. More information is available in Wikipedia’s Web Beacons article.

How We Use Cookies and Tracking Technologies

The cookies and tracking technologies we use enable us to provide functionality and customer support, improve experiences, process payments, perform analytics, and deliver relevant solutions, surveys, advertising and marketing to you across our Services.

There are also cookies and tracking technologies used by third parties across our Services. These enable us to provide third party features and functionality such as interactivity, surveys, analytics, advertising and marketing, across our Services and other third party websites.

Our Cookies and Tracking Technologies

The cookies and tracking technologies we use in our Services are:

Necessary – essential for remembering your consent preferences, basic privacy and security features on our website, remembering that you are logged in through security checks, and allow you to access our Services.
Analytical – used to measure our website traffic and understand how visitors interact with our website so we can improve our Services, and allow us to analyse the effectiveness of campaigns.
Functional – used to provide basic access, interactions, and functionality on our website by remembering your details as you navigate throughout our Services, submit data through a form, or request customer support across our Services.
Marketing – used to deliver personalised ads and marketing content to our website visitors, and measure their performance.

Third Party Cookies and Tracking Technologies

The cookies and tracking technologies provided by Third Parties in our Services are:

Acuity Scheduling – to help us communicate and provide you with customer support. More information is available on the Acuity Scheduling website.
ClickCease – to help us validate and prevent fraudulent activity on advertising campaigns. More information is available on the ClickCease website.
Gartner – to help us communicate and market our Services with you, and measure effectiveness of campaigns. More information is available on the Gartner website.
Google Ads – to help us communicate and market our Services with you. More information is available on the Google Ads website.
Google Analytics – to help us analyse how you use our Services so that we can improve your experience. More information is available on the Google Analytics website.
Google reCAPTCHA – to help us validate your actions are performed by a human and not malicious robots. More information is available on the Google reCAPTCHA website.
LinkedIn – to help us analyse how you use our Services, communicate with you, and measure effectiveness of campaigns. More information is available on the LinkedIn website.
Mailchimp – to help us communicate with you, and measure effectiveness of campaigns. More information is available on the Mailchimp website.
Meta – to help us communicate and market our Services with you, and measure effectiveness of campaigns. More information is available on the Meta website.
Zendesk – to help us communicate and provide you with customer support. More information is available on the Zendesk website.
Zoom.us – to help us communicate and provide you with customer support. More information is available on the Zoom.us website.

Controlling and Disabling Cookies

You may change your consent at any time via the “Cookies” tab on our website. Or you can control and prevent cookies by adjusting the settings in your web browser. Please be aware that because they are important to functionality, our Services may not work as expected, or may not work at all, should you decide to prevent cookies set by us.

Because each web browser is different, we would advise you to consult the instructions or help guide relating to the management of cookies for your web browser.

You can also opt-out of:

Google Ads – More options and information is available on the Google Ad Settings website.
Other Vendors – More options and information is available on the Network Advertising Consumer Opt Out website.

How to Contact Us

If you have any questions, comments, complaints or requests regarding this Cookie Policy please contact us at: privacy@nookal.com. We take your privacy very seriously and will respond to you as soon as possible.